CBT Nuggets Cisco CCNA Collaboration 210-060 CICD

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CBT Nuggets Cisco CCNA Collaboration 210-060 CICD

Implementing Cisco Collaboration Devices

The worldwide communication landscape is constantly changing. Just a few years ago, hardly anyone knew what a smartphone was and terms like Telepresence were reserved for sci-fi movies. Now, as the evolution of Voice over IP (VoIP) continues, Cisco has transformed from a voice-centric certification focus to one of Collaboration. Collaboration now supports a more vast feature set, software, hardware, and knowledge base necessary to implement and maintain the system. Welcome to the real world, Neo!

Just as in the Cisco CCNA Routing and Switching courses, here you will gain the “tip of the iceberg” of a large spectrum of concepts and technologies that will aid you in your technology journey towards certification (CCNA/CCNP/CCIE Collaboration), or in implementing collaboration systems in the real world. By time you are done, you will have the knowledge necessary to understand and manage a Cisco CUCM, CME, and Unity-based system.

Recommended Experience
CCENT (optional, but helpful)
General grasp of technology concepts (network, PC, router, switch, IP addresses, etc…)
Recommended Equipment
VMWare Workstation with CUCM and Unity Virtual Machines
Cisco 7940, 7960, or IP Communicator IP Phones
Cisco 2600XM Voice Gateway
Related Certifications
CCNA Collaboration
Related Job Functions
Network voice engineer
Network video engineer
Jeremy Cioara has been using and teaching Cisco Voice over IP (VoIP) technologies since 2002 and holds a variety of Cisco certifications, including CCNA, CCDA, CCNA Security, CCNA Voice, CCNP, CCSP, CCVP, CCDP, and CCIE R&S. Jeremy also has a great espresso machine, and enjoys riding his hoverboard while hanging out with his 5 young kids. In a nutshell, you’ll never know what to expect and always come back for more!

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1. Welcome to Cisco CICD: Course Overview and Cisco Certification (12 min)
WHEW! If you find yourself without coffee, just kick this Nugget on for a few minutes and you'll be just as amped! We quickly explore the path to CCNA Collaboration, study techniques, how to build a lab, and why this training will be one of the most awesome experiences of your day.
2. Legacy Voice and VoIP Fundamentals: The Realm of Analog (8 min)
Jeremy discusses the analog signaling foundations that make up modern IP telephony, including converting electrical waveforms to numerical values, distance limitations and cabling requirements, and compression.
3. Legacy Voice and VoIP Fundamentals: Moving to Digital (15 min)
Analog signaling can only carry you so far (literally), so how do we overcome the limitations? Jeremy walks through the process of converting analog to digital, and making our communications more efficient with CAS and CCS signaling.
4. Legacy Voice and VoIP Fundamentals: Understanding the PSTN (9 min)
Jeremy unpacks the "cloud of the PSTN," and discusses numbering plans (such as E.164), signaling (such as SS7), and the difference between PBX and Key Systems.
5. Legacy Voice and VoIP Fundamentals: Understanding VoIP Benefits (11 min)
Jeremy brings us to the point during which we convert from discussing "old world" voice communication into the new. In this Nugget, we focus on key benefits of using modern VoIP technology.
6. Legacy Voice and VoIP Fundamentals: Converting Voice into Packets (10 min)
Jeremy covers the basics of the Nyquist Theorum, and explores the three primary CODECs available to you in the VoIP realm: G.711, G.729, and iLBC.
7. Legacy Voice and VoIP Fundamentals: DSPs and RTP (13 min)
Jeremy discusses Digital Signal Processors (DSPs), which provide the "horsepower" for necessary functions in the VoIP network. In addition, we discuss the similar Real-Time Transport Protocol (RTP), which provides two key services needed for voice communication.
8. Cisco VoIP Product Lineup: CME and CUCM (15 min)
It's impossible to know how to solve VoIP issues without knowing the tools you have available. Jeremy examines the two core tools for the entire system: CME and CUCM.
9. Cisco VoIP Product Lineup: Unity, Instant Messaging, and Jabber Client (9 min)
Alongside the behemoth CUCM, comes Cisco Unity (unified voicemail), instant messaging, and the Jabber softclient. Jeremy reviews all three to give you an idea of where they fit in the VoIP design.
10. Cisco VoIP Product Lineup: VCS and TMS (6 min)
We round out the VoIP product lineup with two products that are not necessarily VoIP in nature, Cisco Video Communication Server (VCS) and Telepresence Management Suite (TMS).
11. Cisco IP Phones: Connecting to the Network and Providing Power (11 min)
It sounds simple… plug the phone in and you're done, right? Not so fast! With that mindset, it won't take long before users surround your office with pitchforks! Jeremy discusses the "politics" of connecting IP phones, as well as the options for powering the devices.
12. Cisco IP Phones: VLANs at the Core (11 min)
Because the CCNA Collaboration series has no prerequisite requirements, we added this "VLANs at the Core" Nugget to provide a high-level view of VLANs before diving into Voice VLANs. If you already have a conceptual knowledge of VLANs, you can skip this video.
13. Cisco IP Phones: Configuring Voice VLANs (11 min)
Jeremy guides you through configuring voice VLANS, from discovering devices with CDP and LLDP to checking PoE power budgets and consumption, and more!
14. Cisco IP Phones: Understanding the Boot Process (14 min)
Jeremy walks you through the Cisco IP Phone Boot Process. Pay close attention here, as this Nugget can lead you to solving about 50 percent of the VoIP troubleshooting issues you might encounter.
15. Cisco IP Phones: QoS Core (12 min)
Quality of Service (QoS) is the oft forgotten, neglected, or untested piece of the VoIP deployment, and yet, nothing could be more critical to your success. Jeremy discusses the "politics" of QoS and the major issues addressed by QoS.
16. Cisco IP Phones: QoS Tools (13 min)
Learn the methods and mechanisms that you have at your disposal when deploying QoS.
17. Cisco IP Phones: QoS Queuing, LFI, and Application (16 min)
Jeremy rounds out QoS mechanisms by discussing three queuing strategies: link efficiency mechanisms, shaping and policing, and application points.
18. Cisco IP Phones: AutoQoS (6 min)
Usually, things with "auto" in the name are bad… but not in this case. Jeremy walks you through AutoQoS concepts and configuration.
19. Cisco CME: Configuring the GNS3 Lab Environment (15 min)
Jeremy walks you through how to create a lab environment for setting up Cisco CME, by using GNS3 in an Ubuntu VM environment.
20. Cisco CME: Cisco Configuration Professional (CCP) (8 min)
In the CCNA Collaboration realm, Cisco chose the Cisco Configuration Professional (CCP) as the preferred configuration method for CUCME. Jeremy explores how to prepare your router to interface with CCP.
21. Cisco CME: Initial Configuration and Mode Selection (9 min)
Jeremy explores the differences between the configuration paths at initial setup for CME: Cisco Unified Border Element (CUBE), TDM gateway, Media Resources, or one of three different SRST or CUCME modes.
22. Cisco CME: Global Telephony Settings (9 min)
Before any other CME configurations can apply, you first must configure the global telephony settings in CCP, which is the focus of this Nugget!
23. Cisco CME: Implementing Users and the CME Web GUI (12 min)
There are three levels of CUCME users you can create: system, customer, and phone. In this Nugget, Jeremy explores the differences between them, and turns on the "middle tier" GUI for managing basic CUCME features.
24. Cisco CME: Adding Phones and Users with CCP (13 min)
Once you have the base telephony service features configured on the CUCME router, you're ready to add your phones. In this Nugget, Jeremy walks through the configuration and verification on a Cisco 7960 IP Phone on an emulated (GNS3) CUCME platform.
25. Cisco CME: Understanding Analog and Digital Voice Interfaces (10 min)
It's the missing piece of the entire CICD exam! How do you connect your VoIP system to the outside world? Jump in and learn about the analog interfaces you have available (FXS, FXO, E&M) and digital signaling types (CAS, CCS).
26. Cisco CME: Understanding and Configuring Dial Peers (14 min)
In the VoIP realm, phones can connect directly to routers. But, what happens when the router gets a call? That's the job of POTS and VoIP Dial-Peers (call legs). Dive in with Jeremy as he unpacks this topic.
27. Cisco CME: Dial Peer Wildcards (10 min)
Creating individual dial peers for each destination can be painful. Learn strategies for using dial peer wildcards that will simplify your life.
28. Cisco CME: Moving Dial Plan Skills to CCP (13 min)
Cisco's aim for the CICD series is to create VoIP system administrators without having to also create IOS experts. To allow this to occur, the CCP graphic interface allows you (quite easily) to configure VoIP and POTS dial peers along with many common features. Join Jeremy as he unpacks this capability, and also shares how to handle a severed leg (non-certification bonus information).
29. Cisco CME: Implementing COR Call Restrictions with CCP (16 min)
Class of Restriction (COR) is a Cisco phrase that replaced the old PBX Class of Service because it was an overlapping QoS acronym. This is easily one of the most confusing features in the Cisco voice realm and Jeremy does a masterful job of unpacking this capability. Be warned! There are many incorrect explanations of this feature (even in the Cisco Press CICD book). Dive in to understand!
30. CME Features: Creating a Phone Directory (6 min)
Get rid of the paper or PDF-based phone directories and convert over to using CME's directory feature! Jump in to discover how easy it is to create and manage your corporate phone directory using CCP.
31. CME Features: Forwarding IP Phones (9 min)
Call forwarding. Seems simple, right? There is actually quite a bit more to it than you might think! This Nugget unpacks call forwarding (user/admin perspectives) and call hairpinning.
32. CME Features: Transferring Calls (7 min)
Call transfer is one of those features that "just happens" on the CME routers. However, as you explore this feature you'll quickly find you have more options available than you know! Jump in to see the multiple methods of call transfer you can configure, as well as toll fraud prevention techniques.
33. CME Features: Configuring Call Park (8 min)
Call Park is "cloud technology" for calls on hold. In this Nugget, Jeremy explains both CLI- and GUI-based call parking configuration and options available.
34. CME Features: Configuring Call Pickup (5 min)
Why get up and walk when you can sit and press a button? That's the idea of call pickup which comes in three flavors: Directed, Local Group, and Other Group, all of which Jeremy unpacks in this Nugget.
35. CME Features: Configuring Intercom (6 min)
Got an assistant? Then you'll likely want the Intercom functionality in the CME phone system. Join Jeremy to discover the two methods (CLI and CCP) you can use to enable Intercom.
36. CUCM Administration Overview: The Many Faces of CUCM (10 min)
Cisco Unified Communication Manager (CUCM) is the core product of the Cisco VoIP lineup with features able to address just about anything you desire. Jeremy takes you on a tour of the CUCM interface, and demonstrates the different areas of administration you might encounter such as CCMAdmin, Serviceability, OS administration, CLI, DRS, and reporting.
37. CUCM Administration Overview: Administrative User Management (10 min)
As your CUCM system grows, you will eventually need to delegate much of the day-to-day responsibilities. Learn how to restrict your administrative user permissions to prevent becoming one more of the 80 percent world-wide outage statistics (yes… Jeremy will explain this comment!).
38. CUCM Administration Overview: Touring CUC, IM, and Presence (10 min)
Jeremy walks you through a Cisco Unity Connection, instant messaging, and presence. This should be a great way for you to get familiar with these products before diving straight into the configuration!
39. Implementing CUCM Phones and Users: Revisiting Registration with SCCP and SIP (14 min)
You may now know the IP Phone boot process… but wait, there's more! Hear the rest of the story and get some of the nitty-gritty SCCP and SIP registration details. We also explore call flow details, along with learning how to eliminate your VoIP system's reliance on DNS.
40. Implementing CUCM Phones and Users: Preparing CUCM for Phones (12 min)
We're almost there! But don't just start adding phones to CUCM without a "base configuration," because it will cause much more work later. This training will show you the key services to activate, how you can (but should not) use CUCM as a DHCP server, and some the base phone configuration (including some Device Pool sneak peeks).
41. Implementing CUCM Phones and Users: Implementing IP Phones (16 min)
The title says it all. You will learn both manual configuration and auto-registration of IP phones and the advantages of each.
42. Implementing CUCM Phones and Users: Managing Phone End Users (15 min)
Who would have thought we needed user accounts to manage our desk phones? While technically you don't, it sure adds a nice perk. Dive in to learn about application and end users, and the three methods to manage them (manual, BAT, and LDAP).
43. CUCM Dial Plans: Understanding the Architecture (12 min)
Dial plans are likely one of the most complex components to CUCM. Before you are able to understand dial plan configuration, you must first understand the CUCM architecture as a whole.
44. CUCM Dial Plans: Route Plan Fundamentals (13 min)
This is huge. Are you ready to understand the way you will configure every single voice route in the CUCM world? That's what this Nugget is all about: route patterns, list, group, and devices.
45. CUCM Dial Plans: Understanding Partitions and Calling Search Spaces (14 min)
There are times when you just can't trust everyone. Your company phone bill would be one of them! Partitions and Calling Search Spaces (CSS) is Cisco's very unique way of implementing calling permissions in the CUCM cluster.
46. CUCM Dial Plans: Understanding and Configuring Mobility (30 min)
Features like Mobility make Cisco stand out. In this Nugget, learn about the Mobility capabilities of CUCM and the high-level configuration process to enable them.
47. Unity Connection: Understanding the Architecture (8 min)
What's a VoIP system without voicemail? Just a bunch of ringing phones! Jump in to learn about Unity Connection key features, deployment model, and CUCM integration (via SCCP or SIP).
48. Unity Connection: Understanding User Templates (6 min)
In the Unity realm, the user templates are where all the action happens (the users themselves aren't very special at all)! Develop an understanding of the key elements of the user templates and Unity Class of Service (CoS), as well as your user creation options in Unity.
49. Cisco IM and Presence: What is IMP and Jabber (11 min)
As we transition into the last major product suite of the CICD course, the first logical question that should cross your mind is, "What is it and what does it do?" That's exactly what you learn in this Nugget as Jeremy weaves his way through IMP and Jabber features, connections, and communication.
50. Cisco IM and Presence: Configuring Jabber Clients (17 min)
Whew! Get yourself ready for this one. Jeremy goes way above and beyond the CICD exam and gives you a fly-by, behind-the-scenes view on typing together the CUCM and CUPS (Cisco IMP) servers to bring a Cisco Jabber client online with IM capabilities.
51. Cisco IM and Presence: Key Troubleshooting Spots (5 min)
To wrap up Cisco IMP services, Jeremy provides three key troubleshooting steps to ensure your integration with CUCM runs smoothly.
52. CUCM Maintenance and Monitoring: Troubleshooting IP Phone Registration (11 min)
It's the No. 1 most common troubleshooting issue in the Cisco VoIP realm: the IP Phone is not registering. Learn the methodical thought process you should go through when handling this common issue.
53. CUCM Maintenance and Monitoring: Troubleshooting Route Plans and Reporting (17 min)
Feel the energy as you dive into this Nugget full of voice gateway digit analysis and CUCM route plan reporting, along with a fun dose of Call Detail Record (CDR) analysis.
54. CUCM Maintenance and Monitoring: Troubleshooting with CUCM RTMT (4 min)
There are times you need to go "real-time" with your troubleshooting and for that, Cisco provides the Real-time Monitoring Tool (RTMT). Learn how to install and navigate RTMT with its many sensors of various kinds.

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